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Citizen's charter (1)

01 January 1991

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Citizen's charter
artdoc April=1992

When the government published its Citizen's Charter in July 1991
the section on policing neglected to make any mention of the part
to be played by local police authorities (two-thirds of whose
members are locally elected councillors). Nor did the Home Office
briefing note on `Implications for the police service' sent out
on 22 July. The follow-up letter in September from Her Majesty's
Chief Inspector of Constabulary to all Chief Constables also
ignored police authorities and spoke of the need to develop `the
effective use of customer contact surveys'.
The Association of Metropolitan Authorities (AMA) wrote to the
Home Office saying that `the Home Office briefing on the
Citizen's Charter and the police service is seriously inadequate.
It ignores the role of police authorities as established by
statute and Home Office circulars...' The Home Office replied:

your role was not properly reflected in the notes which, as
you will appreciate, were hurriedly drafted in response to
a document we had not even seen....it is not always
possible to consult with you [the AMA] - and indeed the
police service - in issuing material in response to an
initiative outside the control of the Home Office.

Letter from the AMA, 6.12.91; Letter from the Home Office,
20.12.91.

Statewatch Vol 2 No 2 March/April 1992

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