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UK: Border and Immigration Agency Complaints Audit Committee release damning report

01 November 2007

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Report: full-text (pdf) Damning report says in 95% of cases, those investigating the complaints had been from the companies under investigation. The report says:

"In the past year only 29% of cases alleging misconduct by named officials and contract staff were handled in time. Investigations into these misconduct complaints have in our assessment remained poor. Only 8% of complainants were interviewed, thus kicking off an inequitable consideration of the complaint. We found that 89% of investigations were neither balanced nor thorough, and that as a consequence, 83% of replies were indefensible."

Migrant complaint policy shake-up (BBC News, link)

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